Cargoes

1. What types of cargo do you transport?
We work with FCL, LCL, general cargo, dangerous goods, palletized and oversized products, as well as temperature-sensitive goods.

2. Is it possible to deliver cargo from China/USA/Europe?
Yes, we have direct services from most countries. We work with sea, air, rail, and road transportation routes.

3. What are the restrictions on the weight or dimensions of the cargo?
It depends on the type of transportation. For sea – standard containers (20’/40′), for air – restrictions on linear dimensions and weight of cargo. Our managers will always help you choose the best format.

1. Do I need to label the cargo?
Yes, labeling is mandatory for international transportation. We can help you with the design and provide examples.

2. Do you help with packaging?
Yes, we offer packaging services, including specialized ones for dangerous, fragile or perishable goods.

1. What documents are required for customs clearance?
Customs clearance requires a full package of documents: invoice, shipping documents, certificates of origin, licenses and permits (if necessary). We will help you collect everything correctly and on time.

2. Can I prepare customs documents remotely?
Yes, we provide full online support for customs documents – quickly, without unnecessary travel and delays.

3. How long does customs clearance take?
The clearance period depends on the type of cargo and customs regime. We optimize the process so that the cargo passes through customs as quickly and smoothly as possible.

4. What should I do if customs delays my cargo?
In case of delays, we respond promptly, clarify the reasons and resolve the issue together with the customs authorities.

1. How long does it take to deliver by sea?
Delivery time depends on the route and port of loading, usually from 45 days. We select the best options based on speed and cost.

2. What is the cost of sea delivery?
The cost depends on the volume, weight of the cargo, type of container and route. We offer competitive rates with a transparent calculation.

3. How long does air delivery take?
Air delivery takes from 10 days depending on the route and availability of flights – it is the fastest way to deliver cargo.

4. What is the cost of air transportation?
The cost depends on the weight, dimensions of the cargo and the route. Air is a more expensive option, but it is ideal for urgent deliveries.

1. Do I need to insure my cargo?
We recommend insurance – especially for valuable, fragile or business-critical goods. We can issue a policy upon request.

2. How can I track my cargo?
We provide tracking or inform you at every stage. Integration through your personal account or manager is also possible.

1. What should I do if the shipment is delayed?
We immediately notify the client and act proactively – check the cause, offer solutions or alternatives.

2. Do you work with dangerous goods (DG)?
Yes, if we have certificates, MSDS and proper packaging. We have experience with classes 2, 3, 8 and others.